Product and Service Policy
Product and Service Policy
At konferansinemakoltugu.com, under the umbrella of Bereket Office, we manufacture high-quality, ergonomic, and durable chairs for conference halls while providing customer-focused services. Our product and service policy is built on maximizing customer satisfaction, maintaining quality standards, and creating a sustainable business model. This policy covers all processes related to our products and services.
Product Quality
All our conference chairs are TSE-certified and come with a 2-year warranty against manufacturing defects. Our products are designed with ergonomic shapes that support the human spine and are made of high-density polyurethane foam and metal frames. The fabrics and leather options used are selected for their durability and ease of cleaning. Each chair is rigorously tested to meet the demands of long-term seating.
Product Variety
We offer a wide range of products to meet our customers’ diverse needs. From Rom conference chairs to Soft models, each is designed to meet the aesthetic and functional requirements of modern conference halls. We provide customization options with color choices, armrest designs, and additional features (writing tablets, cup holders, etc.).
Production Process
Our production process is carried out using eco-friendly materials and sustainable methods. Quality control is applied at every stage, from raw material selection to final assembly. We offer customized production based on our customers’ requests, providing tailored solutions for every project. Additionally, we aim to extend product lifespan through services like spare parts supply and chair repairs.
Customer Service
Customer satisfaction is the cornerstone of our service policy. Our pre- and post-sales support team is always available to assist you. With our free consultation services, we recommend the most suitable chair models for your conference hall projects. We ensure transparent communication during the order, delivery, and installation processes, meeting our customers’ needs in the best possible way.
Delivery and Installation
We provide fast and reliable delivery services across Turkey and internationally. Our products are delivered and installed on-site by professional teams. Delivery times may vary depending on the order size and customization requests, but we always strive to meet the agreed-upon deadlines.
Return and Exchange
To ensure customer satisfaction, we implement a flexible return and exchange policy. In case of manufacturing defects, we offer free repairs or replacements under our 2-year warranty. For non-user-related issues, we accept return requests within 14 days of delivery. The return process is carried out quickly and seamlessly, provided the product is in its original condition.
Sustainability
Adopting an environmentally conscious approach, we use recyclable materials in our production processes. Our waste management is optimized to minimize environmental impact. Additionally, we aim to reduce our carbon footprint through energy-efficient production techniques.
Pricing Policy
As a manufacturer, we eliminate intermediaries to offer high-quality products at affordable prices. Our budget-friendly models, such as the Rom conference chair, provide quality solutions without compromising standards. Prices may vary based on product features and customization requests.
Contact and Feedback
Our customers’ feedback is invaluable for improving our services. You can reach us via the contact form on our website, email, or phone to share your feedback. All requests are evaluated and responded to promptly. At konferansinemakoltugu.com, we aim to build long-term partnerships with you.